Returns policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from The Gift and Décor Company t/a The Gift and Décor Company itself.
This Policy forms part of The Gift and Décor Company t/a The Gift and Décor Company, Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this policy, unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

1: Unwanted products

In general, you can return an unwanted product to us at no charge, provided:

• it is undamaged and unused, with the original labels and stickers still attached;
• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
• you log a return on the website within 7 days of delivery to you of the unwanted product. After 7 days, you can only return a product if it is defective.

We reserve the right to refuse a return, if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it.
We will collect the product from you (subject to a courier charge). Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website (including if it is missing any accessories), please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery

Should a product be damaged at the time of delivery / collection,please notify us immediately of such delivery / collection by logging a return with The Gift and Décor Company t/a The Gift and Décor Company accounts line, 011 474 6820 or by sending a mail to accounts@giftdecor.co.za
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible or credit your account with the purchase price of the product (or refund you if that is your preference).

3: Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances..
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

• faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorized alterations to the product; and
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

4: Standard Warranty

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 month after delivery / collection of the product.

You can do so by logging a return with The Gift and Décor Company accounts line 011 474 6820 or on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product if replacement is possible or credit your account with the purchase price of the product (or refund you if that is your preference). If the replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

Please provide all accessories that were sold with the defective item when you return it to us – regardless of whether you request a replacement or a refund. See section 5 below for more information on this.

5: Charges

If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we reserve the right (subject to applicable law) only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse The Gift and Décor Company t/a The Gift and Décor Company for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.

giftdecor logo

WE ARE EAGER TO HELP YOU TO GET THE MOST BEAUTIFUL AND AFFORDABLE PRICE AND GOOD QUALITY OF PARTY THEMES.

Shop

Newsletter

I want emails from the gift and decor with products information, promotions, advertisements. I can unsubscribe any time using the unsubcribe at the end of all emails. Read our Privacy Policy.
© 2021 the gift and decor company. All Rights Reserved.

Shopping basket

0

No products in the basket.

0
Checkout Now